1. Call Me Ishmael Travel

34. arrangeMY

Building 7, Berkeley Business Park, Wainwright Road, Worcester, WR4 9FA


Key people: 
Simon Scott Chairman
Nick Scott Managing director
Kim Henstock Revenue director
Gavin Poole Finance director
Sophie Holtom Business Services Manager

Main industry sectors: Charity, car manufacturing, retail, housing association, IT service, apprenticeship

Other services: Accommodation, venue sourcing, incentive travel, leisure travel (independent travel agency)

Type of company: Privately-owned family business

Transactions handled online: 41%

Air 5% | Hotel 86% | Rail 2% | Car 1% | MICE 5% | Other 1%

Geographical breakdown of transactions:
UK/Ireland 92% | Short-haul 4% | Long-haul 4%

Top destinations:
Krakow, Glasgow, Belfast, Amsterdam, Edinburgh
Long-haul Melbourne, Istanbul, Kiev, Cairo, Tokyo

Office locations: Worcester, Shropshire, Nottinghamshire, Northamptonshire, Derbyshire

Association and network membership: Advantage Travel Partnership, Focus Travel Partnership, WIN Travel Network, HBAA

UK full-time equivalent staff: 50 Average length of service: 12 years Average industry experience: 14 years

GDS: Amadeus

Online booking tools: SABS

Other technology: arrangeMY Trip online self booking tool and app, arrangeMY data online real time MI reporting, HotBOT hotel booking optimisation tool, AMBER apprentice course and accommodation management system

NDC content: No

Biggest innovations in 2020: Maintaining level of service while all members of staff efficiently worked from home

Discover the background to Europe’s multinational TMCs whose presence span the continent, read analysis of the UK, French and German TMC markets, and explore the mergers and acquisitions reshaping the industry

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