1. Call Me Ishmael Travel


23. Diversity Travel

9-10 Staple Inn, London, WC1V 7QH

diversitytravel.com

Key people: 
Christopher Airey Managing director
Matt Truin Director of global supplier relations
Sam Whittle Commercial director
Stu Booy Customer service director
David Coe Sales director

Main industry sectors: Academic, charity/humanitarian, NGO

Other services: Student groups, meetings & events, consultancy, visas, carbon offsetting and reporting

Type of company: Privately owned

Transactions handled online: 48%

Transactions:
Air 53.3% | Hotel 15% | Rail 29.7% | Car 0.3% | MICE 1% | Other 0.7%

Geographical breakdown of transactions:
UK/Ireland 40.5% | Short-haul 13.5% | Long-haul 46%

Top destinations: Short-haul - London, Geneva, Amsterdam, Berlin, Dublin; Long-haul - London, Nairobi, Addis Ababa, Entebbe, New York

Office locations: London, Manchester, Leeds, Washington DC

Association and network membership: Advantage Travel Partnership, The BTA, Lufthansa City Center

UK full-time equivalent staff: 141
Average length of service: 4.5 years
Average industry experience: 7 years 11 months

GDS: Travelport (Galileo)

Online booking tools: In-house online booking tool

Other technology: Power BI client reporting, Voyage Manager client tracking, International SOS, Drum Cussac, SafeTure duty of care tools, Active Directory single sign-on

NDC content: Yes, via direct connect and aggregators

Biggest innovations in 2020: Increased reporting functionality via Power BI to offer more innovative and user friendly dashboard, insights and management information

Discover the background to Europe’s multinational TMCs whose presence span the continent, read analysis of the UK, French and German TMC markets, and explore the mergers and acquisitions reshaping the industry

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