Key people: 
Michael Batt Founder and chairman, Internova
JD O’Hara Chief executive officer, Internova
Gabe Rizzi President, Internova
John Lovell President, Travel Leaders Group
Roger Block President, Travel Leaders Network
Susan Lancaster Senior vice president, international

Network sales: US$21 billion

Network members: Part of the Internova Travel Group. More than 7,000 company-owned, franchised and affiliated travel agency locations in the US, Canada and internationally. Partners include Marietton Developpment in France (Havas Voyages and Ailleurs Business), Business + Travel Group in the Netherlands and TAS Baltics in Latvia

Technology offering to members: BTI reporting platform, CONNECT mobile app, AgentMate front, mid and back office, pinSight hotel booking tool (proprietary), CARE travel risk management

Air programme: More than 120 supplier partners including airlines

Hotel programme: SELECT Hotels & Resorts Programme

Consortia benefits: Global marketing, access to Business Travel Plus programme for assistance with global bids and sales presentations, client performance reviews, business lead generation tool, training, Cruise Space cruise programme

Biggest innovations in 2020: Continuation of international expansion programme launched in 2019. Launch of call centre operation to support pandemic travel