1. Call Me Ishmael Travel

8. Reed & Mackay
(acquired by TripActions May 2021)

Nexus Place, 25 Farringdon Street, London, EC4A 4AF


Key people: 
Fred Stratford Group Chief executive officer
Joe Hanly Group CFO
Matthew Everson Group CTO
Julie Oliver Group COO
Tracy Baumfield Co-founder and executive board director

Main industry sectors: Law, finance, insurance, professional services, media, technology, marine and offshore

Other services: VIP travel, meetings management, venue finding, conference and incentive travel, event management, group travel, consultancy

Type of company: Privately owned

Office locations: London, Aberdeen, Colchester, Langley, Newport, Paris, Frankfurt, Amsterdam, Dubai, Singapore, Sydney, Melbourne, New York, Philadelphia, Chicago, San Francisco, Toronto, New Delhi.

Association and network membership: Advantage Travel Partnership, The BTA, WIN Travel Network, Reed & Mackay's international partnership

Staff average length of service: 14 years
Average industry experience: 18 years

GDS: Sabre, Amadeus, Travelport

Online booking tools: Cytric, SAP Concur, R&M/Book (proprietary)

Expense management tools: Chrome River, SAP Concur

Other technology: R&M/Book online booking tool (proprietary), R&M/Mobile mobile booking tool and app, R&M/Approve approval tool, R&M/Protect risk management platform, R&M/Insights business intelligence, R&M/Portal travel management platform.

NDC content: Direct connect with British Airways NDC content, fully serviceable within Reed & Mackay's proprietary ecosystem, including online as well as through the consultant booking system

Biggest innovations in 2020: Schengen Calculator reporting for required visibility post Brexit, point of sale enhancements across all booking platforms (agent, online, mobile) to drive greater confidence for the return to travel, including visibility of the airline and hotel safety enhancements relating to Covid-19, alongside upfront visibility of carbon emissions and potential reduction options at the point of sale, backed up by traveller-level carbon reporting dashboards to empower individuals to make positive changes as they return to travel.

Discover the background to Europe’s multinational TMCs whose presence span the continent, read analysis of the UK, French and German TMC markets, and explore the mergers and acquisitions reshaping the industry

You've seen the rankings, now learn more about the overall state of the market