Key people: 
Pat McDonagh Chief executive officer
Paul Casement Accounts and events director
Paul Hemingway Finance director
Sue Champan Commercial director
Jane Harrington Group HR director

Main industry sectors: Sports, manufacturing, academic, charity, legal, government, entertainment, technology, construction

Other services: MICE, venue finding, consultancy, team sports, VIP services, B2C sports travel

Type of company: Privately owned

Transactions handled online: 72%

Transactions: Air 19% | Hotel 31% | Rail 39% | Car 1% | MICE 9% | Other 1%

Geographical breakdown of transactions: UK/Ireland 71% | Short-haul 16% | Long-haul 13%

Top destinations:
Short-haul Amsterdam, Frankfurt, Barcelona, Madrid, Paris
Long-haul Dubai, New York, Washington, San Francisco, Johannesburg

Office locations: Five implant in London, Derby and Manchester plus offices in Bristol, Bury St Edmonds, East Kilbride, Edinburgh, Manchester and Southampton. Tralee and Amsterdam.

Association and network membership: The BTA, Radius Travel

UK full-time equivalent staff: 376
Average length of service: 9 years
Average industry experience: 25 years

GDS: Travelport, Sabre and Amadeus

Online booking tools: SABS, SAP Concur, Go2Book

Expense management tools: SAP Concur

Other technology: Go2Insight MI and reporting tool, Go2Track (global tracking software and risk tool) and Go2Mobile mobile itinerary app.

NDC content: Through Go2Book booking tool

Biggest innovations in 2020: Launched enhanced risk rating and approval products and added bespoke risk automation into booking tool. Partnered with International Location Safety (ILS) to provide detailed risk assessments and certification before travelling. Launched internal podcast featuring marketing and comms manager Kyle Daniels alongside Pat McDonagh and Jane Harrington, answering questions from the audience, giving important business updates and providing light entertainment.