Key people: 
Steve Norris Managing director EMEA, Flight Centre Travel Group
Marcus Eklund Global general manager, FCM
Andrew Boxall Managing Director Europe, FCM
Andy Hegley UK General Manager, Corporate Traveller
Jo Greenfield European head of sales, FCM
Juan Antonio Iglesias Head of account management EMEA, FCM
Scott Alboni Global marketing director, FCM

Main industry sectors: FCM has a broad national and multi-national client base spanning 50+ industry sectors and market segments including engineering, manufacturing, media, finance, pharmaceutical, retail, professional services, technology/IT, charity/NFP, legal and insurance. In addition, we have a specialist team in Scotland handling clients in the energy sector.

Other services: Consulting, meetings & event management, group travel, venue sourcing, medical repatriation, 24-hour support

Type of company: FCM is a division of Flight Centre Travel Group, which is listed on the Australian stock exchange

Transactions handled online: 46%

Transactions: Air 32% / Hotel 29% / Rail 20% / Car 9% / MICE 5% / Other 5%

Office locations: FCM has wholly-owned equity offices in 10 European markets: UK (including London, Manchester, Glasgow); Germany (Berlin); France (Paris & Bordeaux); Switzerland (Geneva); Finland (Helsinki); Norway (Oslo); Sweden (Stockholm); Denmark (Copenhagen); Netherlands (Amsterdam); Ireland (Dublin). FCM has partner agencies in a further 21 European countries.

Association and network membership: The BTA, GBTA, ITM

Average length of service: 9 years
Average industry experience: 14 years

GDS: Amadeus, Sabre

Online booking tools: Cytric, SAP Concur, FCM Platform - proprietary tool

Expense management tools: SAP Concur

Other technology: FCM Platform (proprietary) delivering plug-and-play capability across omni-channels for travel managers, bookers and business travellers. The technology provides a globally consistent booking experience, travel assistance, traveller safety and wellbeing support, sustainability, AI-powered reporting and savings, and flexible integration capabilities. FCM Platform also features integration of FCM’s proprietary AI-enhanced chatbot tool Sam as the digital “avatar”, providing live chat and real-time assistance across all of the platform’s channels.

NDC content: Online and offline via preferred technology aggregators, including GDS, TPConnects (part-owned by our parent company Flight Centre Travel Group), as well as other proprietary or preferred OBTs.

Biggest innovations in 2020: Investment in the development of FCM Platform omnichannel offering.