1. Call Me Ishmael Travel

12. Click Travel

Alpha Tower, Suffolk Street, Queensway, Birmingham, B1 1TT


Key people: 
James McLean Co-founder and Chief executive officer
Ed Eden Chief financial officer
Chris Vince Director of operations
Vicki Williams Director of sales and implementation
Robin Smith Chief product engineer

Main industry sectors: Retail, public sector, tech, construction, utilities, charities

Other services: MICE

Type of company: Privately owned

Transactions handled online: 97%

Transactions: Air 12% | Hotel 43% | Rail 39% | Car 1% | MICE 4% | Other 1%

Geographical breakdown of transactions: UK/Ireland - 56% | Short-haul - 34% | Long-haul 10%

Top destinations:
Ireland, Spain, Germany, France, Italy
US, Russia, Australia, Canada, India

Office locations: Birmingham

Association and network membership: Focus Travel Partnership

UK full-time equivalent staff: 140.1
Average length of service: 4.8 years
Average industry experience: 10.7 years

GDS: Travelport (Galileo)

Online booking tools: Click Travel platform

Expense management tools: Expensify

Other technology: The Click Travel platform provides an all-in-one solution, optimised for any device and free from punching-out to third party systems.

NDC content: Bespoke direct connections to suppliers including BA and Lufthansa, whilst retaining the ability to source it from third parties where preferred.

Biggest innovations in 2020: ClickCare delivers enhanced risk management and duty of care support, with features such as the ClickCare Hotel Search Filter and in-app travel alerts. In response to the challenges of Covid-19, ClickCare was taken from concept to launch in a matter of weeks by pivoting an in-house product engineering team.

Discover the background to Europe’s multinational TMCs whose presence span the continent, read analysis of the UK, French and German TMC markets, and explore the mergers and acquisitions reshaping the industry

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