Key people: 
Mel Phaure Founder/owner
Kenny Stirling Founder/owner
Bex Deadman Managing Director
Tracey Wilson Director of operations
Kevin Trill Director of technology and transformation

Main industry sectors: Academic/education, energy, finance, legal, logistics, manufacturing, oil & gas, professional services, technology and utilities

Other services: bcConsultancy corporate travel programme transformation, bcEvents meetings, conference & event management, bcAssociates dedicated travel management expertise

Type of company: Privately owned

Transactions: Air 39% | Hotel 26% | Rail 28% | Car 2% | MICE 2% | Other 3%

Geographical breakdown of transactions:
UK/Ireland - Air 20% | Hotel 70% | Rail 95% | Other 60%
Short-haul - Air 45% | Hotel 10% | Rail 5% | Other 10%
Long-haul - Air 35% | Hotel 20% | Other 30%

Top destinations:
Short-haul - Paris, Amsterdam, Geneva, Zurich, Rome
Long-haul - Lagos, Dubai, New York, Istanbul, Singapore

Office locations: London, Glasgow

Association and network membership: Advantage Travel Partnership, The BTA, WIN Travel Network

UK full-time equivalent staff: 26
Average length of service: 5 years
Average industry experience: 7 years

GDS: Sabre

Online booking tools: Atriis, rail booking (Evolvi)

Other technology: Traveller profiles (Umbrella), traveller tracking (A3M), mobile itinerary (Tripcase)

NDC content: Yes, via bcOnline for travellers/bookers and offline via travel consultants who have full access to Level 4 NDC content.

Biggest innovations in 2020: Beyond Booking Analytics initiative - focus on actionable insights, specifically traveller wellbeing, potential savings and sustainability. Additionally, introduction and implementation of a subscription fee model for clients which has already been adopted by some customers.