1. Call Me Ishmael Travel

1. American Express Global Business Travel (GBT)

Third Floor, 5 Churchill Place, Canary Wharf, London E14 5HU


Key people: 
Paul Abbott Chief executive officer
Drew Crawley Chief commercial officer
Martine Gerow Chief financial officer
Jason Geall SVP and GM, EMEA
Holger Luikenga VP, Traveler care, EMEA
Jennifer Charlton VP, Global supplier partnerships, EMEA
Julie Avenel VP Global consulting group
Herve Mattan VP, Meetings & events, EMEA
Boriana Tchobanova SVP, transformation

Main industry sectors: Technology and communications, professional services, financial services, manufacturing, pharmaceutical and healthcare, government, retail, utilities, energy, mining and marine services

Other services: Consulting services, end-to-end meetings & events services including sourcing, planning, production, contract negotiations, budgeting, expense management, reporting and benchmarking.

Type of company: Privately owned

Office locations: Global HQ: New York, EMEA HQ: London. Other major European offices include Paris, Frankfurt, Stockholm and Madrid.

Association and network membership: The BTA, WTTC, EU Travel Tech, Travel Technology Association, GBTA, ITM

Full-time equivalent staff: 6,672 in Europe
Average length of service: 13.3 Years

GDS: Amadeus, Sabre and Travelport

Online booking tools: Cytric, GetThere, Serko, SABS< SAP Concur, Traveldoo, Neo (proprietary)

Expense management tools: Neo (proprietary)

Other technology: Air Re-shop Expert fare reshopping, AirTrack Expert unused e-ticket management, Amex GBT Mobile app, Connect PortalTrip Recommender personalised and predictive recommendations, Expert Auditor automated pre-trip auditing tool, Expert Care travel disruption management, Hotel Re-Shop Expert hotel rate reshopping, Neo1 spend management platform for SMEs, Peer Travel Insights automated programme performance benchmarking tool, Premier Insights business intelligence and data visualisation, Travel Vitals aggregated Covid & safety information resource hub, Virtual Payment Expert, Workspaces booking solution for flexible daytime work & meeting spaces for individuals & small teams.

NDC content: Yes. NDC content feeds into GBT's proprietary Supply Marketplace. It is available in GBT’s Neo booking platform and offline via our travel counsellors

Biggest innovations in 2020: The TMC launched Travel Vitals in July 2020 as a single source of up-to-date information and data aggregated from hundreds of sources. Users can search travel guidelines by destination, airline, airport, hotel chain, train operator and ground transport provider. The tool, which is freely available to everyone, shows travel restrictions for specific locations and identifies Covid-19 infection rate spikes and hot spots. For GBT clients and travellers, Travel Vitals itinerary-specific information is delivered in digital channels including mobile app, chat and online booking tools (OBTs), as well as via travel counsellors.

Discover the background to Europe’s multinational TMCs whose presence span the continent, read analysis of the UK, French and German TMC markets, and explore the mergers and acquisitions reshaping the industry

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