(COPY) (COPY) (COPY)

1. Call Me Ishmael Travel


Key people:
Tom Roefs Chief executive officer, Munckhof
Birgit Puntman Manager, business travel
Paul Timmermans Commercial director
Mascha Boelens Result manager
Bas de Smit Result and conversation manager
Main industry sectors: Engineering, energy, yachts, electronics, chemicals, agriculture, furniture, public sector
Other services: 24-hour service, travel risk management, group travel, MICE, event management, business taxis, marine travel, trade missions
Type of company: Part of Munckhof Group, a private limited company
Office locations: Delfzijl, Deventer, Helmond, Schiedam, Schiphol, Veenendaal, Venlo
Association and network membership: Strategic alliance with Reed & Mackay
Full-time equivalent staff: 2,000 (group)
GDS: Amadeus
Online booking tools: i:Mo Free travel booking portal
Expense management tools: I:Mo
Other technology: Mobile companion app
NDC content: Via Amadeus NDC-X programme
Biggest innovations in 2020: Implementation of new TravelSpirit CRM and booking system

Discover the background to Europe’s multinational TMCs whose presence span the continent, read analysis of the UK, French and German TMC markets, and explore the mergers and acquisitions reshaping the industry
