Key people: 
Michelle McKinney Frymire CEO
Belinda Hindmarsh Head of global market management & market development
Catherine Maguire-Vielle Chief human resources officer
Darren Toohey Head of global sales
Lauren Aste Chief legal officer
Nicholas Vournakis Managing director, global customer group
Niklas Andréen President, traveler experience & customer
Patrick Andersen President, commercial & Roomit
John Pelant Chief technology officer

Main industry sectors: Energy, resources & marine, financial services, life sciences, professional services & international organisations, military & government, multi-market global enterprises, technology, telecommunications & media

Other services: Specialised hotel division, meetings & events, incentive travel, venue sourcing, consultancy, specialised services for the energy, resources and marine market

Type of company: Family business, privately owned

Office locations: Amsterdam, Paris, London, Minneapolis and Singapore.

Association and network membership: The BTA

Full-time equivalent staff: c.15,000

GDS: Amadeus, Sabre

Online booking tools: myCWT employee-facing mobile and desktop tool for air and hotel bookings (with policy integration and configurable cap rates), Cytric, GetThere, Serko, SAP Concur, CWT easy meetings

Expense management tools: Chrome River, SAP Concur

Other technology: myCWT Itinerary management with delay/cancellation notifications, airline check-in, incident/medical alerts, profile updates, arranger booking/trip management on behalf of travellers, click-to-call an agent or safety and security professional, and agent chat. CWT Program Messenger employee messaging system, CWT Travel Consolidator data aggregation platform, CWT AnalytIQs real-time data and benchmarking; AnswerIQ insight, reporting and visualisation tool. Traveller tracking, reporting and security alerts, fare predictor tool, pre- and post-ticketing price optimisation.

NDC content: Via GDS channels

Biggest innovations in 2020: myCWT China platform. CWT Travel Essentials which provides information on applicable restrictions, procedures and travel requirements based on specific travel itinerary details. Getting people working from home up to speed.