Key people: 
Debbie Carling Chief executive officer, Europe
John Murray CFO, Europe
Malllory Gerard General manager France

Main industry sectors: Law, pharmaceutical, finance, technology, retail, media, public sector, sports

Other services: MICE, sports travel, elite travel, visa and passports, out-of-hours

Type of company: Company listed on a stock exchange

Transactions handled online: 89%

Office locations: Paris

Association and network membership: Radius Travel, GBTA. CTM owns Radius Travel following the acquisition of T&T.

French full-time equivalent staff: 12

GDS: Sabre, Amadeus, Travelport

Online booking tools: Lightning (proprietary), Cytric, GetThere, SABS, SAP Concur. CTM owns SABS. Expense management tools: Chrome River, SAP Concur

Other technology: Proprietary SMART technology suite includes Lightning OBT, CTM Mobile, CTM Portal, CTM SMART Data.

NDC content: Lightning has direct connections to several leading airlines for NDC content, including British Airways, Iberia, and Lufthansa Group airlines. CTM also has NDC functionality built into its core agent platforms to facilitate NDC booking for offline transactions.

Biggest innovations in 2020: In May 2020, CTM launched airline reassurance data in its Lightning online booking tool globally. The airline data, powered by ATPCO’s Routehappy Rich Content, incorporates Reassurance UPAs (universal product attributes) from more than 100 airlines, including health and safety measures, cabin cleaning protocols, food and beverage hygiene, mask policies and wellbeing support for passengers and crew.