It's been 20 years since Microsoft and American Express developed a tool to allow and ease individual travel bookings and monitor spending habits.
Several small and medium-sized businesses such as investment management firm Rathbones are now implementing tools or looking at ways to improve the functions and adoption of their current services. The company's facilities manager Martin Lumber outlines his considerations and strategy in this session and spoke to Business Travel iQ afterwards about tweaking his OBT to improve compliance.
He is joined by Hillgate Travel's Warren Dix who discusses expense management integration, mobile, advice on communicating changes to travellers and tips on collaborating with partners.