UVET AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL

COMPANY PROFILE

Key people

Luca Patanè, President, UVET GBT
Enrico Ruffilli, CEO, UVET GBT
Paul Abbott, Chief executive officer, Amex GBT
Drew Crawley, Chief commercial officer, Amex GBT
Jason Geall, SVP and GM, EMEA, Amex GBT
Mark Hollyhead, President, Egencia

Main industry sectors

Technology and communications, professional services, financial services, manufacturing, pharmaceutical and healthcare, government, retail, utilities, energy, mining and marine services, consulting, insurance, automotive, media & entertainment

Other services

Consulting services, business process outsourcing and optimisation. End-to-end meetings & events services including sourcing, planning, production, contract negotiations, budgeting, expense management, reporting and benchmarking

Transactions handled online

74% (Amex GBT), 90% (Egencia)

Office locations

Milan, Rome, Turin, Bologna, Treviso, Florence, Agrate Brianza. Global HQ: London and other major offices include New York, Paris, Frankfurt, Stockholm, Madrid, Phoenix AZ, Seattle, Chicago, Mexico City, Toronto, Sydney, Singapore, Bangalore

Association and network membership

AFTM, The BTA, DBTA, DRV, FBTA, GBTA, NBTA, SBTA, VDR, ITM, GEBTA, NATM, BATM, SRV

Full-time equivalent staff

16,500 (Amex GBT, globally)

GDS

Amadeus, Sabre, Travelport

Online booking tools

Amadeus cytric, GetThere, Serko, SAP Concur, Traveldoo, Neo (proprietary), Egencia, Deem, Argo, GBT Automated Booking Manager

Expense management tools

Certify, Chrome River, Expensify, SAP Concur, Traveldoo, Neo (proprietary), Neo1 (proprietary). Egencia provides an expense API to integrate with third-party expense tools

Other technology

Air Re-shop Expert reshopping tool, AirTrack Expert unused e-ticket management, Amex GBT Mobile app, Trip Recommender personalisation tool, Expert Auditor pre-trip auditing tool, Expert Care travel disruption management, GBT Account personalised global travel platform, Green Compass sustainability platform, Hotel Re-Shop Expert reshopping tool, Peer Travel Insights (PTI) automated programme performance benchmarking tool, Premier Insights business Intelligence and data visualisation tool, Travel Vitals Covid & safety information resource hub, Virtual Payment Expert, Workspaces booking solution for flexible daytime work & meeting spaces for individuals & small teams. Egencia’s platform is integrated with third-party travel risk management solutions such as International SOS, Crisis24, Drum Cussac, WorldAware and Anvil as well as data integrations to third parties such as to PredictX and Palantir.

NDC content

GBT offers NDC content via the GDS connection with GBT's proprietary Supply Marketplace. Booking is possible in GBT’s Neo travel solution and offline via our travel counsellors.

Key innovations in 2021

Launch of the sustainability platform Green Compass and a collaboration with CVENT to standardise the RFP process for collecting information on suppliers’ sustainability and DE&I programs. Egencia launched a new suite of APIs for third-party developers and customers. It also launched air vs. rail shopping and dynamic hotel rate cap travel policy.