TRAVEL COUNSELLORS FOR BUSINESS

COMPANY PROFILE

Key people

Steve Byrne, Chief executive officer
Kieran Hartwell, Managing director, corporate
Kirsten Hughes, UK MD & chief commercial officer
Jim Eastwood, Global sales director
Jon Bauer, Chief technology officer

Main industry sectors

SME specialist for sectors including finance, manufacturing, pharmaceutical, sports, marine, hospitality, entertainment, professional services

Other services

MICE, group travel, conference management, event consultancy, VIP, concierge, Travel Club for clients’ employees

Type of company

Private equity owned by Vitruvian Partners

Transactions

• Online 5%
• Air 50% / Hotel 28% / Rail 7% / Car 9% / MICE 3% / Other 3%
• Short-haul 71% / Long-haul 29%

Top destinations

Short-haul Germany, France, Netherlands, Ireland, Switzerland
Long-haul USA, South Africa, Australia, Canada, India

Office locations

Manchester (global HQ), Cork, The Hague, Cape Town, Dubai. Partner offices in 100+ countries

Association and network membership

GlobalStar, BTA, GBTA

Full-time equivalent staff

1,900 Travel Counsellor business owners and 271 FTEs globally

Average length of service

7 years

Average industry experience

18 years

GDS

Travelport

Online booking tools

Traveldoo

Expense management tools

Traveldoo

Other technology

Phenix booking platform (proprietary), ELocate traveller tracking tool, MyTC mobile traveller app (proprietary), MyTC payment portal, Phenix MI (proprietary), Trees4Travel CO₂ reporting and carbon offsetting, Conferma

NDC content

Direct connects to major carriers and Travelfusion API

Key innovations in 2021

Evolving the company’s franchise model to one focused on growing sales. Called TCBD it is essentially a sales-focused business owner who sources, wins and implements new corporate clients and leverages the TC community for service delivery.  At time of writing, the company says this newly implemented way of working has secured over £10 million of new business across the network.