CORPORATE TRAVEL MANAGEMENT (CTM)
5th in Europe
Combined European sales 2019-2021
€2.45 billion
2nd in the UK
9th in Germany
21st in France
UK: Senator House, 85 Queen Victoria Street, London
Germany: Flottwellstraße 16, 16 A, 10785 Berlin (Tiergarten)
France: 50 Rue Du Faubourg Saint-Antoine, 75012 Paris
travelctm.com
COMPANY PROFILE
Key people
Debbie Carling, CEO Europe
Carla Beaton, CFO Europe
Brian Sheerin, CTO Europe
Karen Janssen, CIO Europe
Mallory Gerard, General manager France
Main industry sectors
Professional services, public sector, retail, sport, ERM, finance, energy, technology, retail, entertainment, law, pharmaceutical, media
Other services
MICE, VIP travel, visa and passports, out of hours, sport travel
Type of company
Listed on the Australian Securities Exchange
Transactions
• Online 67% (UK) / 89% (France)
• Air 27% / Hotel 32% / Rail 35% / Car 1% / MICE 4% / Other 1%
• Short-haul 68% / Long-haul 32%
Top destinations
Short-haul Amsterdam, Paris, Frankfurt, Berlin, Munich
Long-haul Dubai, New York, Jeddah, San Francisco, Boston
Office locations
London, Bradford, Manchester, Glasgow, Paris, Europe, North America, Asia, Australia & New Zealand
Association and network membership
Advantage Travel Partnership, Radius Travel, The BTA, GBTA
Full-time equivalent staff
UK: 366
France: 12
Average length of service
6 years
Average industry experience
14 years
GDS
Sabre, Amadeus
Online booking tools
Amadeus cytric, SAP Concur, Lightning
Expense management tools
Chrome River, SAP Concur
Other technology
SMART technology suite (proprietary), built locally in four regional technology hubs, which includes Lightning OBT, CTM Mobile, CTM Portal, CTM SMART Data. Sabre and Concur are also third-party technology providers.
NDC content
Lightning offers direct connections to several airlines for NDC content, including British Airways and Lufthansa Group. NDC functionality built into core agent platforms to facilitate NDC bookings for offline transactions.
Key innovations in 2021
CTM launched carbon budgets for individual travellers, teams and companies at the point of search in Lightning. Travellers can see their CO2 budget change in real-time as they add flights, hotel, rail, or car journeys to one of up to five separate trip baskets, helping travel managers drive more sustainable choices. Customers can also now assign multiple approvers for different aspects of travel anywhere in the world, with trips queued to different individuals for risk, price, CO2, destination and hundreds of other policy variables.
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