5th in Europe
Combined European sales 2019-2021
€2.45 billion

2nd in the UK
9th in Germany
21st in France

UK: Senator House, 85 Queen Victoria Street, London
Germany: Flottwellstraße 16, 16 A, 10785 Berlin (Tiergarten)
France: 50 Rue Du Faubourg Saint-Antoine, 75012 Paris


Key people

Debbie Carling, CEO Europe
Carla Beaton, CFO Europe
Brian Sheerin, CTO Europe
Karen Janssen, CIO Europe
Mallory Gerard, General manager France

Main industry sectors

Professional services, public sector, retail, sport, ERM, finance, energy, technology, retail, entertainment, law, pharmaceutical, media

Other services

MICE, VIP travel, visa and passports, out of hours, sport travel

Type of company

Listed on the Australian Securities Exchange


• Online 67% (UK) / 89% (France)
• Air 27% / Hotel 32% / Rail 35% / Car 1% / MICE 4% / Other 1%
• Short-haul 68% / Long-haul 32%

Top destinations

Short-haul Amsterdam, Paris, Frankfurt, Berlin, Munich
Long-haul Dubai, New York, Jeddah, San Francisco, Boston

Office locations

London, Bradford, Manchester, Glasgow, Paris, Europe, North America, Asia, Australia & New Zealand

Association and network membership

Advantage Travel Partnership, Radius Travel, The BTA, GBTA

Full-time equivalent staff

UK: 366
France: 12

Average length of service

6 years

Average industry experience

14 years


Sabre, Amadeus

Online booking tools

Amadeus cytric, SAP Concur, Lightning

Expense management tools

Chrome River, SAP Concur

Other technology

SMART technology suite (proprietary), built locally in four regional technology hubs, which includes Lightning OBT, CTM Mobile, CTM Portal, CTM SMART Data. Sabre and Concur are also third-party technology providers.

NDC content

Lightning offers direct connections to several airlines for NDC content, including British Airways and Lufthansa Group. NDC functionality built into core agent platforms to facilitate NDC bookings for offline transactions.

Key innovations in 2021

CTM launched carbon budgets for individual travellers, teams and companies at the point of search in Lightning. Travellers can see their CO2 budget change in real-time as they add flights, hotel, rail, or car journeys to one of up to five separate trip baskets, helping travel managers drive more sustainable choices. Customers can also now assign multiple approvers for different aspects of travel anywhere in the world, with trips queued to different individuals for risk, price, CO2, destination and hundreds of other policy variables.