CWT

COMPANY PROFILE

Key people

Patrick Andersen, President & chief executive officer
Nick Vournakis, Chief customer officer
Derek Sharp, Chief traveler experience officer
John Pelant, Chief technology officer
Bill Courtney, Chief financial officer

Main industry sectors

Energy, resources & marine, financial services, life sciences, technology, media & telecommunications, professional services & international organisations, military & government

Other services

RoomIt hotel platform offering extensive hotel rates, smart search & booking tools, analytics & reporting, and hotel sourcing consultancy services, CWT Meetings & Events specialist division, CWT Solutions Group consulting division

Type of company

Privately held company

Office locations

Brussels, Frankfurt, Rome, Milan, Turin, Genova, Bari, Lisbon, Zurich, Madrid, Dublin, Athens, Stockholm, Copenhagen, Helsinki, Warsaw, Prague, Budapest, Kyiv, Tallinn, Riga, Vilnius, Minneapolis, Amsterdam, Paris, London and Singapore

Association and network membership

GBTA, AFTM

Full-time equivalent staff

11,500 (globally)

Average length of service

11 years

GDS

Amadeus, Sabre

Online booking tools

Amadeus cytric, GetThere, Serko, SAP Concur, Traveldoo, myCWT (proprietary), Deem (in North America), Zillios (in India), Argo STO (in Brazil)

Expense management tools

Chrome River, SAP Concur, Amadeus cytric expense, Serko Zeno

Other technology

myCWT travel management platform accessible via six channels – phone, email, OBT, web, mobile and messaging (Microsoft Teams and Facebook Workplace), global traveller profile management system, suite of proprietary business intelligence and data reporting tools – AnalytIQs, AnswerIQ, Return To Travel dashboards, suite of safety and security solutions (proprietary and through partners such as International SOS and WorldAware), Program Messenger (proprietary) personalised communication service, CWT Travel Essentials (Sherpa) a tool providing information on applicable travel restrictions, procedures and requirements based on a traveller’s itinerary and profile, point-of-booking carbon footprint indicators (Thrust Carbon), price optimisation tools for air and hotel, guest travel solutions, trip approval, virtual payment, VAT reclaim solutions, tax and immigration compliance solutions (Tracker Software Technologies), Jet lag app (Timeshifter).

NDC content

Sabre, Amadeus and Travelfusion. CWT is working closely with our airline and technology partners to pilot new NDC content capabilities through the GDSs.

Key innovations in 2021

Added new features and functionality to CWT Travel Essentials on applicable travel restrictions, procedures and requirements based on a traveller’s profile and itinerary. Enhanced myCWT platform with new capabilities such as flight seat selection, search functionality to find hotels close to an office location, enhanced trip disruption support and the expansion of its messaging support channel to more clients. Launched Intelligent Display recommendation engine on RoomIt hotel platform. Equipped travel counsellors with a customer experience platform to give them a 360° real-time view of a traveller’s journey across all channels. Integrated Amadeus’ Selling Platform Connect into European global servicing hubs.